Frequently asked questions

Desktop

Instant play is available on all browsers for desktop users. We recommend using Google Chrome for the best user experience.

Mobile

Instant play is available on both Android and IOS devices.

Tablet

Instant play is available on both Android and IOS devices.

You can use our instant play casino via any browser, but Google Chrome guarantees the best performance.

We currently do not have a Ozwin Casino app.

Players must be 18 years of age to have an account at Ozwin.

You are allowed one casino account per person at Ozwin.

To join Ozwin Casino, visit our homepage and click 'Sign Up'. Provide your personal details, such as your name and address, to securely create and link your account. Once completed, your account will be ready to use. Rest assured, our casino undergoes rigorous testing and verification to ensure your information is secure.

Comp points are the rewards that you collect with every bet you place at Ozwin. The points can be exchanged into a wager-free balance at a rate of 100 points per $1. The minimum amount of comp points to claim is an equivalent of $1.

A wagering requirement is a multiplier that represents the number of times you have to play though a bonus before you are able to withdraw any winnings.

For example, under the circumstances of a 30x wager requirement when a player deposits $20 with a 100% deposit, the player must wager 30x the deposit amount and 30x the bonus amount. Each bet will go towards the wagering requirement whether it is a win or a loss.

You can check your playthrough requirements on your mobile device by logging in and tapping the balance near the bottom of the screen, above the Coupon button. On a laptop or PC, you can view it in the cashier section by clicking the balance in the middle of the screen.

It is advisable not to redeem consecutive free bonuses or free spins without making a real money deposit in between. For more details, please review Ozwin Casino's terms and conditions.

The maximum cash-out is the highest amount you can withdraw from a bonus. Note that match deposit bonuses, cashback bonuses, and comp points bonuses at Ozwin Casino do not have a maximum cash-out limit.

If your deposit wasn’t matched, consider the following:

• Ensure you entered a valid coupon code correctly.
• Verify there are no pending coupons on your account, as only one active coupon is allowed at a time.
• Make sure to redeem your coupon before making your deposit.
• Confirm that your account is eligible for the promotion.

No, our deposit match coupons can only be activated with a single deposit.

For fair gaming, Ozwin Casino has a maximum bet rule of $10 when playing with a bonus unless stated otherwise. Exceeding this limit during bonus playthroughs could void your promotion winnings. Please review our terms and conditions for more details.

No, there are no deposit fees at Ozwin. However, your payment provider might charge additional fees.

The minimum deposit amount depends on the payment method you choose. Please check our Banking page for specific details for each option.

Yes, you can easily access your full transaction history at Ozwin Casino. Just log into your account and navigate to the 'My Account' section in the Casino lobby to view your deposit and withdrawal records.

If you are having difficulty accessing the cashier, please get in touch with our Customer Support team. They are ready to assist you with any issues you may be experiencing.

If your credit card deposit is declined, please try the following:

• Ensure your card is set up for international transactions.
• Check that you have sufficient funds available.
• Verify that your card hasn’t reached its transaction limit.
• If the issue persists, try using an alternative deposit method.
• Contact our support team for further assistance.

If your deposit hasn't appeared in your account:

• Log out and then log back into your Ozwin Casino account, and check your balance again.
• Allow up to ten minutes for the transaction to process.
• If the funds are still not credited, please contact our support team for help.

When you wish to withdraw any winnings from your account you will need to verify your account.

This is important as we need to confirm your identity in order to minimise the risk of fraud or dishonest behaviour. We recommend all players verify their account.

You can withdraw your bonus money once you have met the wagering requirements. Go to the Withdrawal section in your Cashier, choose your preferred method, enter the amount, and follow the instructions. For your first withdrawal, you will need to verify your account by submitting the necessary documents. After making your request, you will receive an automatic notification from our Payments team.

Yes, withdrawal limits depend on the banking method you use. You can find specific limits on our Banking page or in the withdrawal section of your Casino cashier. If you need further assistance, our customer support team is available 24/7.

No, you must meet the playthrough requirements to withdraw funds. If you do not wish to continue with a promotion, you can decline the deposit match coupon or contact Customer Support for help.

The Lobby Jackpot is paid out randomly to a lucky player who is opted in to the current pot. Once you've opted in, all you need to do is spin your favourite pokies and slots as normal and keep your fingers crossed. If you're a winner, you'll receive a notification when playing. The lucky winners can be viewed in the lobby within the Lobby jackpots section.

• Only pokies and slots contribute to the lobby jackpot
• Free spins or free bonuses do not contribute to the lobby jackpot
• The Lobby Jackpot is paid out several times a day, depending on how often the Jackpot prize pool is reached
• You can opt-in and opt-out at any time

Keep an eye out for Lobby Jackpot notifications when playing. A notification will appear randomly while you play if you're a lucky winner. You'll be prompted to claim your cash prize if you receive a notification. Simply follow the instructions to claim your prize, and the cash will be added to your account balance.

Please note that terms and conditions may apply and players have to be eligible to participate.